Return & Refund Policy
Return & Refund Policy
At Comfysol, we want you to love everything you order. If you are not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unwashed, and in original condition
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All original tags must be attached
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Items must be in their original packaging
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Swimwear, bodysuits, and intimate items
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Items marked as non-returnable
3. Return Process
To initiate a return, please contact us first:
📧 Email: service@comfysol.com
Please include:
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Your order number
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The reason for return
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Photos of the item (if applicable)
Important:
Returns sent without prior authorization will not be accepted.
4. Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to be processed
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping fees are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will provide a replacement or full refund at no additional cost.
7. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order.
8. Contact Us
If you have any questions, feel free to reach out:
We are always here to help make your experience smooth and worry-free.